Contact and support
Choose the support channel that fits you best. For urgent security issues (compromised API keys, unauthorized account access), reach us on Telegram for the fastest response.
Telegram support
FastestOur support team monitors Telegram 7 days a week and replies as soon as possible.
Email support
< 24hFor billing, account, and formal requests. We will respond within 24 hours.
Help Center
Self-serveFind guides on features and plans, exchanges, billing, and Alpha setup.
Common topics
Before reaching out, check whether your question is already answered in the FAQ.
- Exchange API connection issues
- Alpha has not started trading
- Billing and invoice requests
- Plan upgrades and downgrades
- Account security concerns
- Alpha performance questions
- Referral programme and Alpha Loyalty
- Enterprise and partnership enquiries
Support hours
Telegram
Monday - Sunday, 09:00 - 21:00 (GMT+7)
We reply within 24 hours (business days)
Urgent issues
Telegram - priority queue, response in about 1 hour
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