Contact & Support

Need help? Choose the channel that works best for you. Critical security issues (compromised API keys, unauthorized account access) should use Telegram for the fastest response.

Telegram Support

Fastest

Fastest response. Our support team monitors Telegram 7 days a week.

Open Telegram

Email Support

< 24h

For billing inquiries, account issues, and formal requests. We respond within 24 hours.

Send Email

FAQ

Self-serve

Common questions about tokens, exchanges, billing, and strategy setup.

Browse FAQ

Common Topics

Before reaching out, check if your question is covered in our FAQ.

Exchange API connection issues

Bot not executing trades

Billing and invoice requests

Plan upgrades and downgrades

Account security concerns

Strategy performance questions

Referral and rewards

Enterprise and partnership inquiries

Support Hours

Mon–Sun, 9am–9pm (GMT+7)

Within 24 hours (business days)

Critical Issues

Telegram — priority queue, ~1h