Category:
Contact support
Updated: 06/14/2026 · 2 min read
Support channels
| Channel | Use it when | Reach us |
|---|---|---|
| In-app chat ⭐ | Fastest for anything about your account, trading, or payments | Open the app → chat icon |
| Issues that need attachments, or when opening the app isn't convenient | support@alphaset.org | |
| Telegram | Community updates, quick questions | https://t.me/alphasetchat |
In-app chat is the recommended channel. An AI assistant helps 24/7 and resolves most questions instantly; when needed, your request is escalated to a human support agent during business hours.
🖼️ [IMAGE PLACEHOLDER] The in-app support chat button in AlphaSet (bottom-right), with a bubble "How can we help?", dark background with mint accent.
Response time (SLA)
- You'll get a response within 24 hours (excluding weekends — weekend messages are answered first thing Monday), and 48 hours at most.
- The in-app AI assistant responds instantly to most common questions.
Send your message with confidence — the team works hard to resolve your issue swiftly, friendly, and effectively.
Send the right info for a faster fix
So the team can help from your very first message (without back-and-forth), please include:
- A brief description of the issue.
- A screenshot of the exact screen with the problem (essential for display / error-message issues).
- The steps you already tried.
- Your device + operating system (e.g. iPhone 14, iOS 18).
- For balance issues: the number on AlphaSet and the number on your exchange.
- For payment issues: the method, amount, and timestamp.
Before you message, try these articles
Many issues resolve themselves in a few minutes:
- Trading hasn't started → [[trading-not-started]]
- Trading suddenly stopped → [[trading-stopped]]
- Balance differs from exchange → [[balance-mismatch]]
- Returns look wrong → [[returns-look-wrong]]
- Charts not showing → [[charts-not-showing]]
- Got an error message → [[error-messages]]
- Payment failed → [[payment-failed]]
A reminder for peace of mind: your funds always stay on your own exchange. AlphaSet never holds your assets.
Was this article helpful?
